FAQs

Frequently Asked Questions about OnPrem2Cloud's Solutions and Services

What is Onprem2cloud IT Solutions?

Onprem2cloud IT Solutions is a startup company that aims to provide a suitable IT solutions products and services specific to your information technology needs. We are also accredited to resell the world’s best cloud computing software solutions.

What is cloud and cloud computing?

Cloud is an Online Data Storage that will allow you to easily access your files uploaded from your computer wherever you are or whatever you are doing if you are connected to the internet.

I am a student; how can I benefit if I avail your services and products?

We understand the frustration when you forget something – an assignment, thesis, or other  projects that you have worked on for how many sleepless nights.

Or something happened along the way going to your school/ university that you did not expect.

When you avail our student package your materials/ assignments and others can be accessible anywhere anytime.

For students, we offer a package that includes:

  • Pre-paid online technical support
  • Systems Upgrade and maintenance for max 2 Devices
  • Microsoft Office 365
  • Custom Email Address

For rates and other package options, check out the link.

I work as a Freelancer, how can I benefit if I avail your services and products?

Do you think freelancing job is fun and easy? Or working from home is cool?

It is!

Especially when you have Onprem2Cloud IT Solutions as your IT service provider. We have a lot to offer for freelancers.

Our package for freelancers includes:

  • Pre-paid online technical support
  • Systems Upgrade and maintenance for max 2 Devices
  • Microsoft Office 365
  • Custom Email Address
  • Anti-Virus
  • Advanced security+ IT Support

For rates and other package options, check out the link.

I run a small business; how will my business and my people benefit if I avail your services and products?

As a business owner, are you ready to build and scale a profitable company?

Are you able to provide the necessary tools to ensure your people’s productivity?

We are here to help you build your dream. Our company, Onprem2Cloud IT Solutions believe that with the help of technology, your business can be unstoppable.

Here are the services and products that we offer for small businesses:

  • Online technical support
  • Systems Upgrade and maintenance for max 3 Devices
  • Microsoft Office 365
  • Custom Email Address
  • Anti-Virus | Advanced security
  • 8×5 IT Support

For rates and other package options, check out the link.

I don’t' need an Anti-Virus. Can I only avail the cloud storage and customized email address?

Here at Onprem2Cloud IT Solutions, your satisfaction is always our primary goal. That is why we customize our packages depending on your needs. We have packages that exclude the Anti-Virus software.

However, we would like you to also consider our suggestions. You can really feel secured and protected if you also avail the basic inclusions in terms of products and services.

We often hear horror stories which could have been prevented if the necessary precautions in protecting your devices are considered. We only want to keep your data safe.

If I suddenly stop my subscription, what will happen with my files stored in the cloud?

Onprem2Cloud IT Solutions only wants the best for our clients. All our packages are exclusive for 1 year with automatic yearly renewal. Service renewal after the initial one (1) year term will be automatically billed 30 days prior to expiry unless there is advance 30-day notice of termination from the client.

Restoration of the service after thirty (30) days from expiry may require  additional charges. All expired account records (email, website, domain name, SSL certificate, DB, etc.) will be erased after thirty (30) days from expiry and can no longer be retrieved.

We will notify you ahead of time to ensure that you have enough time to decide.

What is the mode of payment?

Onprem2Cloud IT Solutions offers products and services that can be accessed easily.

Likewise, we do not want to give our clients any hassle in terms of payments. We have different modes of payment to serve you efficiently:

  • Credit transfer to Banks
  • PayMaya
  • GCash
  • PayMongo
I do not have a credit card. Can I pay cash or through other online payments?

Yes, we do accept cash payments. A sales invoice will be issued and will be sent to the client/s via email.

The world of technology can be fast-paced and scary.

That’s why our goal is to provide an experience that is tailored to your company’s needs. No matter the budget, we pride ourselves on providing high quality professional customer service.

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